Friday Labs Account Manager

At Friday Labs, we design AI, automation, and data systems that free businesses from operational chaos. Our Account Managers are the face of that promise — the trusted partner who keeps clients informed, aligned, and confident.

What You’ll Do:

Be the point of contact. You’re the primary voice our clients rely on, ensuring communication is clear and consistent.

Narrate progress. Turn complex technical work into simple updates that highlight business outcomes.

Set the rhythm. Kick off the week with priorities and close it with a polished summary of progress.

Protect the partnership. Keep projects on track, reinforce boundaries, and frame new opportunities as solutions to client needs.

Drive growth. Spot ways to expand the value we deliver and surface them naturally in conversations.

What Success Looks Like:

• Clients always know what’s happening and feel confident in the process.

• Weekly updates arrive on time and tie directly back to business goals.

• The relationship feels steady, professional, and high-value.

• Accounts not only renew but deepen over time.

Why It Matters:

Friday Labs isn’t just building systems, we’re building trust. Our Account Managers make sure clients see the full value of their investment, without getting lost in technical details. You’ll be the one who makes sure every engagement runs smoothly, every conversation adds clarity, and every client knows they’re in good hands.