Now hiring
Account Manager
You will be the main point of contact for Friday Labs clients, helping online coaching businesses turn their priorities into clear next steps for our delivery team. You will keep clients informed, coordinate feedback, and make sure commitments are followed through without clients having to chase us.
Apply for this role- Team
- Client Success
- Type
- Full time
- Location
- Remote
What you will do
- Lead client kickoffs, regular check-ins, and progress updates
- Translate client goals and feedback into clear briefs for the delivery team
- Track deliverables, deadlines, and dependencies across your accounts
- Spot blockers early and work with the team to resolve them
- Manage expectations around scope and timing, and flag new requests before work begins
- Coordinate handovers and follow up to make sure clients can use their new systems
What we are looking for
- Experience managing client relationships in an agency, service business, or software company
- Clear written communication and confidence leading client conversations
- Strong organization and consistent follow-through across multiple projects
- Ability to ask useful questions and turn unclear requests into actionable next steps
- Comfort discussing technical projects in plain English and learning unfamiliar tools
Helpful, not required
- Experience working with online coaches or creator-led businesses
- Familiarity with AI tools, workflow automation, or CRM implementations
- Experience using ClickUp, Slack, or similar project management tools
- Experience supporting client onboarding, retention, or account growth